Dakshin Haryana Bijli Vitran Nigam (DHBVN)
Complaint No. for Electricity Supply Gurgaon Haryana
1800-180-4334 (Toll-Free).
Contact Numbers and Email Ids, of Nodal Offers in Gurgaon (DHBVN)
DHBVN Offices in Gurgaon
- HUDA City Centre, Sector 29, Gurgaon.
- Signature Towers, Saini Khera Village, Sector 30, Gurgaon
- Ambience Mall, DLF Phase 3, Sector 24, Gurgaon
- IFFCO Chowk, National Highway 236, Heritage City, Sector 25, Gurgaon
To Pay Your Electricity Bill Online
How to register a DHBVN complaint
The 24×7 helpline 1800-180-4334 covers power cuts, voltage issues, meter faults and billing complaints for all of DHBVN’s area, Gurugram included. Keep your 10-or-12-digit account number from any old bill ready; the agent logs a complaint number which you should note for follow-ups. Complaints can also be filed by SMS and WhatsApp channels DHBVN announces from time to time, and on the consumer portal at dhbvn.org.in.
Paying your electricity bill
Online payment works through dhbvn.org.in, the UHBVN/DHBVN consumer app, and every major UPI app (search for DHBVN under electricity billers on Paytm, PhonePe, Google Pay or your bank app) using the account number. Cash and cheque counters run at the subdivision offices listed above during working hours, Monday to Saturday roughly 9 am to 5 pm, though online payment posts faster and avoids the queue entirely.
New connections, load changes and name transfer
Applications for new connections, load enhancement and change of name go through the DHBVN consumer portal with uploaded ownership proof, ID and a photograph; the subdivision office then schedules the site inspection. For property transactions, clear outstanding dues first, since no-dues certificates come from the subdivision where the meter is registered.
Escalating unresolved problems
If a logged complaint sits unresolved, escalate with the complaint number to the subdivision’s SDO, then the executive engineer, both reachable through the office addresses above. Persistent billing disputes can go to DHBVN’s consumer grievance redressal forum, and compensation rules exist for prolonged unscheduled outages, so always keep the original complaint number.
Updated October 2026.
How to register a DHBVN complaint in Gurgaon
DHBVN (Dakshin Haryana Bijli Vitran Nigam) is the state distribution company that supplies electricity to Gurugram and the rest of south Haryana. For power cuts, voltage problems and supply faults, the quickest route is the statewide helpline 1912, which works around the clock and registers a complaint number you can quote on follow-ups. Billing disputes, meter problems and new-connection queries are handled separately through the consumer portal on the official DHBVN website, where you can also download bills, track applications and update your registered mobile number.
Before you call
- Keep your 10 or 12 digit account number (the K number printed on your bill) handy, it speeds up every interaction.
- For street-level outages, check whether neighbours are also affected: an area fault and an individual connection fault are routed to different teams.
- Always note the complaint number. Unresolved complaints can be escalated to the sub-divisional officer named on your bill.
Paying your bill
Bills can be paid on the DHBVN portal, through UPI apps, or at cash counters in the sub-division offices. If your bill looks inflated after a long gap, ask for a meter reading verification rather than paying under protest, provisional bills are trued up once an actual reading is taken.
New connections and load changes
New domestic connections, name transfers and load extensions are all applied for online. Keep ownership proof, identity proof and a passport photo scanned and ready; the application generates a demand notice, and supply is normally released after the fee is paid and the site is inspected.
Frequently asked questions
Is 1912 free to call?
Yes, it is a toll-free consumer helpline for electricity complaints across Haryana.
What if my complaint is not resolved?
Quote your complaint number and escalate to the concerned SDO or XEN office for your sub-division, and after that to the Consumer Grievances Redressal Forum, the process and forms are on the DHBVN site.
For other civic contacts in the city, see our list of Gurgaon officials’ contact details and the Gurgaon bus stand enquiry numbers.
